Since many consumers prefer to pay their taxes on the exact due date, Official Payments has to have a scalable platform and infrastructure that can handle transaction volume increases on tax day that are as great as six times the average day's volume. During peak tax season it can mean managing 8,500 transactions in half an hour.
Over the past few years, the company acquired three businesses, each with a distinct IT infrastructure and platform. As part of its growth strategy, Official Payments is evaluating its infrastructure and its platforms to continue to provide reliable, market-leading services for its clients and their customers. This is a tall order for a small and rapidly growing company. Official Payments' employees were already fully dedicated to managing multiple requirements while running three platforms and five data centers. In order to gather and analyze detailed operational data to assist in its platform and infrastructure decisions, Official Payments turned to Forsythe.
The question Official Payments sought to answer was how to
most strategically focus its IT investments. To help
Official Payments establish an IT investment strategy, Forsythe
performed a full inventory audit and data center
assessment. It also reviewed Official Payments' IT resources.
Forsythe then mapped the current state of the
infrastructure, outlined vulnerabilities, and drew a
future state roadmap with recommendations.
Forsythe identified five investment
strategy options for Official Payments, ranging from minimal investment to a significant customized
infrastructure re-build that would migrate the business
onto a single, standardized platform. Forsythe
illustrated, in detail, how each option would improve
flexibility and availability and reduce risk.
Forsythe presented its recommendations and the company decided to invest in a comprehensive infrastructure upgrade across its three platforms. Forsythe then
engaged to manage the migration and consolidation of
Official Payments' five existing data centers into two. The Forsythe
team was also selected to manage the technology
evaluation process, sourcing and procurement,
including for private cloud infrastructure.
Official Payments has already reduced cooling costs and footprint,
while improving availability, by consolidating its
The new converged infrastructure is lowering
costs by reducing complexity. The company is on
schedule to be standardized onto a single technology
infrastructure platform in the next few months.
Converged infrastructure will simplify application
migration and will provide the flexibility to
support a new, standardized platform should the company decide to pursue that strategy. It also provides
better flexibility and scalability to meet future needs.
Official Payments' new consolidated storage architecture has
eliminated single points of failure and simplified
administration. It contains added backup features,
security, connectivity and deduplication, all of which
can be managed via a central point of control with
improved automation. The company's new wide
area network is easier to manage. Its new security
infrastructure has simplified compliance with payment
card industry data security standards.
When completed, the company will have the infrastructure in place to
deploy new products more quickly and to increase
support to clients on a wide variety of access devices.
Official Payments will operate more efficiently, with reduced risk.
It is poised to continue to grow and respond quickly to
Forsythe account manager Rudy Nydam said, "The
magnitude of this project and its security requirements
never fazed the Official Payments team. With a laser focus on
protecting their customers, they knew exactly what the
company needed for success and growth."